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{{'PERFORMANCE' | translate}}
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Abu Dhabi

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Welcome Guest  |  
 
Training & Tourist Guide Licensing System


Course Booking Details


Title Hayyak-Welcome to Abu Dhabi: Excellent Customer Service Workshop [ 19 June 2019]
Training Provider Select Training and Management Consultancy
Category Industry Training
Date 19-Jun-2019 to 19-Jun-2019
   
Timings
Start DateStart TimeEnd DateEnd Time
19-Jun-201908:30:00 AM19-Jun-201904:00:00 PM
   
Location Radisson Blu Hotel, Yas Island
Outline

Department of Culture and Tourism – Abu Dhabi Presents

Hayyak – Welcome to Abu Dhabi

A framework and workshop series helping us give our visitors more

 

About The Programme:

This is a series of one-day workshops designed to help hospitality and tourism employees to enhance the Abu Dhabi visitor experience by providing quality service in line with Emirati culture and providing information of the emirate’s tourism products and services. The programme is intended to elevate our guests’ overall visitor experience through engagement with passionate Abu Dhabi advocates, all qualified to international standards. Graduates will become ambassadors for the destination able to reflect the true values of Arabian hospitality and deliver a truly memorable and extraordinary visitor experience, validated by authenticity.

 

Excellent Customer Service

At the end of the workshop, participants will demonstrate excellent customer service skills by adopting an enhanced customer service mindset. They will have a better awareness of verbal and non-verbal communication, including the Moment of Truth. They will also learn how to handle challenging guests and resolve complaints successfully.

Target Audience Hospitality and tourism employees
Fee
350 AED (for Industry Partner) , 0 AED (for UAE National)
Total Seats 25
Booked Seats 4
Available Seats 21
   
    Seats